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Refund Request Process

Dear Customer,

Below are the steps required to apply for a refund

1. Please log-in to your EUROGIN customer account
If you do not remember your account details,
click on “Forgot your password?”

Please check your spam folder just in case the confirmation email got delivered there instead of your inbox.

2. Click on "My orders"

3. Find the order you would like to cancel
and click on "Request a refund" option

4. Once this option is selected, the refund conditions will be displayed

5. Confirm your refund request
Please note that refunds are granted according to
our Cancellation Policy

6. Once completed, you will receive a confirmation email
with details of your refund

Please do not hesitate to get in contact
if there are any issues with the process

The Customer Services Team
Email: [email protected]
Tel: +33 (0)1 58 56 74 00